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How many active users or customers do you have? How many are paying? Who is paying you the most, and how much do they pay you?

How 14 YC companies answered the "How many active users or customers do you have? How many are paying? Who is paying you the most, and how much do they pay you?" question from the YCombinator Application.

14 answers / 28 words on average
It's a question about your traction. But it's also a chance for you to tell YC partners about your business model (LTV) and who your customers are.

"How many active users or customers do you have? How many are paying? Who is paying you the most, and how much do they pay you?" — 14 answers

Dendron(W21)

Full application

We have over 100 active users in our community Discord, 28 of which are very active users (people who use Dendron multiple times a day and are active on our Discord channel at least once a week).

MagicBell(W21)

Full application

* MagicBell is powering notifications for SupportBee, my previous company with over 500 enterprise customers and 20,000 enterprise users. * We are live on another B2B product in the SaaS collaboration space. They are using the free tier. * We are currently onboarding a series-A funded insurance marketplace in Europe. They have signed a contract to bill them at $299/mo once they go live in October.

Virtually(S20)

Full application

Yes, five different training programs are using Virtually as their primary hosting platform. In total, over 200 students have participated in these online training programs. These programs are largely being led by online creators with large online followings.

InEvent(S19)

Full application

45 active customers, 250 customers on our whole history (in the beginning, we had a lot of one time events). Each customer pays an average of about 25,000 dollars per year. Our largest contract is 212,000 dollars per year. We currently have customers in India, China, Singapore, USA, Belgium, UK, Netherlands, Chile, South Africa and Brazil. Our best customers are Embraer, Santander and XP. We are very proud of them because they are global - they use our product in multiple countries - and being global is our vision for 2030. Other known customers that we have are Coca-Cola, Amazon, Bosch, Bayer, KPMG, Honda, DuPont, Ely Lilly and Carrefour.

Prolific(S19)

Full application

We have 2000+ active researchers (paying customers) and 30,000+ monthly active participants. We have dozens of customers who have spent over $10,000 with us, and a few who have spent over $100,000, including [redacted] (in collaboration with [redacted], a major grocery store in the UK), respectively.

Goodly(S18)

Full application

We have five alpha customers that we're onboarding this week.

OpenPhone(S18)

Full application

We now have 1,500 users and growing at 200% MoM.

Slite(W18)

Full application

We launched our private beta to a limited set of pilots 5 months ago and we currently have 400+ active users spread among 50+ teams. Interesting fact: we both onboarded small teams and SMBs. Our largest by far, ABTasty, has more than 100 users active on Slite.

bxblue(S17)

Full application

We are working with the biggest and best banks in Brazil, like Banco do Brasil (30% market share), BRB, PAN, Daycoval, Promotiva, Santander, Bradesco.

Simple Habit(W17)

Full application

Since our launch in June 2016, we've had 85k sign ups. Our weekly [redacted].

Paystack(W16)

Full application

12 Pilot merchants and up to 400 on the waiting list

Mimir(S15)

Full application

350

GitLab(W15)

Full application

We estimate more than 1M

Shotput(S15)

Full application

1 Beta Customer

"How many active users or customers do you have? How many are paying? Who is paying you the most, and how much do they pay you?" — advice from YC partners

Jason Shen (Co-founder & CEO of Headlight, YC alum)

Source

Badly enough — having users is not the same as having engaged users. Do your users login more than once? Are they actually doing stuff on your site? Are they willing to pay for it? Do they share the product with their friends? Show YC how happy you are making your users. You need to convince YC that your startup’s trajectory is toward success. That you are going to make more and more users happier and happier in a way that you’ll be able to build a legit business around it. Speed matters, size of growth matters. Try to choose your strongest points of traction when writing your app.

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