Zendesk
VC Fund
San Francisco, United States
Zendesk is a customer service platform that develops software to empower organizations and customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scalewith their growth.Zendesk serves more than 150,000 customers across hundreds of industries in over 30 languages. Zendesk was founded in 2007 and is headquartered in San Francisco, California.
- Total investments:
- 15
- Last investment:
- Lead investor:
- 27%
Last updated:
For AI agents: llms.txt
Industries Zendesk invests in
Stages Zendesk invests in
Countries Zendesk invests in
Round sizes
Contacts
| Name | Phone | Socials | |
|---|---|---|---|
| See all 16 contacts → | |||
Round size
- Seed
- $30k–$10M
- Pre-Seed
- $800k–$1.5M
- Series C
- $15M–$50M
Investment Focus
Industry
- Software 8 (53%)
- Information Technology 6 (40%)
- Customer Service 4 (27%)
- Education 3 (20%)
- Consulting 3 (20%)
Stage
- Seed 5 (33%)
- Pre-Seed 2 (13%)
- Series C 2 (13%)
- Corporate Round 2 (13%)
- Venture - Series Unknown 2 (13%)
Country
- United States 10 (67%)
- United Kingdom 2 (13%)
- Israel 1 (7%)
- Ukraine 1 (7%)
Team
| Name | Title | Investments | Links | |
|---|---|---|---|---|
Adrian McDermott
CTO
|
CTO | Total investments: 2 | Find email | |
Bikram Mazumdar
Vice President of Asia
|
Vice President of Asia | Total investments: 1 | Find email | |
Elizabeth Nelson
Member of Board of Directors
|
Member of Board of Directors | Total investments: 0 | Find email | |
Jason Smale
Senior Vice President Of Engineering
|
Senior Vice President Of Engineering | Total investments: 2 | Find email | |
Terry Evans Jr
Director and Head of Zendesk Ventures
|
Director and Head of Zendesk Ventures | Total investments: 0 | Find email | |
| See all 16 team members → | ||||
Investments
| Company | Description | Round | Links |
|---|---|---|---|
| Rep is an AI concierge for e-commerce websites, enabling conversational shopping for e-commerce on websites.Rep uses two types of AI. One tracks customer behavior and steps in when they're losing interest, thereby increasing conversions. The generative AI powered by ChatGPT helps shoppers find products, make recommendations, and even helpswith post-purchase tracking. | $6.2M / Series A / May 28, 2026 | ||
| PolyAI develops conversational artificial intelligence software that enables organizations to automate customer service interactions through voice-based virtual agents. The company provides a platform that uses natural language understanding to handle inbound phone conversations, answer questions, complete tasks, and route calls based on customerintent. Its technology integrates with existing contact center systems and business tools to support order management, account inquiries, bookings, and issue resolution. PolyAI also offers tools for conversation design, testing, deployment, and performance monitoring to help teams manage and update voice interactions over time. The platform supports multiple languages and accents and is designed to operate continuously while collecting structured data from conversations for analysis and operational improvement. | $50M / Series C / May 16, 2024 | ||
SocialCap AI
|
SocialCap is an innovative startup that pioneers a smart ecosystem, transforming the landscape of personal contact management and social networking. At its core, SocialCap amalgamates advanced technologies with insights derived from social, behavioral, psychological, and anthropological sciences to enhance the quality of connections and socialnetworking experiences.At the heart of SocialCap is a sophisticated platform leveraging artificial intelligence to enhance contact management and create meaningful connections.Business Description: SocialCap addresses the rising demand for efficient personal contact management by combining cutting-edge technology with scientific principles. It stands as an indispensable tool for professionals, entrepreneurs, and individuals aiming to optimize their social interactions and achieve personal and professional goals through a science-driven approach.Key Features:Contact Dashboards: SocialCap introduces dynamic and user-friendly contact dashboards, driven by insights from social sciences. This provides users with a holistic view of their network, incorporating elements from behavioral and psychological sciences to enhance interaction and relationship dynamics.AI-Powered Management: SocialCap employs artificial intelligence harmoniously with principles from anthropology and psychology to automate contact organization. It intelligently gathers and updates contact information, ensuring users stay connected and informed while aligning with human behavior patterns.Efficient Networking Tools: SocialCap is not just a contact management tool; it's a business companion for advanced social networking communication. Users can seamlessly navigate their network, identify key connections, and unlock opportunities for achive their goals.Technologies Used: Artificial Intelligence (AI): SocialCap harnesses the power of AI for automating contact management, enriching contact data, and providing intelligent insights for more effective networking.Cloud Technology: The platform utilizes cloud infrastructure for scalable and secure data storage, ensuring accessibility and data integrity for users across various devices.Data Analytics: SocialCap incorporates data analytics to offer users insights into their networking progress, helping them make informed decisions about their social interactions and connections.Mission and Vision: SocialCap's mission is to empower individuals to take control of their personal and professional networks, fostering meaningful connections and enhancing productivity. Our vision is to be the go-to platform for anyone looking to optimize their social capital for personal and professional success.By supporting SocialCap, you are investing in a groundbreaking solution that not only streamlines contact management but also propels social communication into the future. | $800K / Pre-Seed / Dec 09, 2023 | |
| TAPPI is the leading association for the worldwide pulp, paper, packaging, and converting industries and publisher of Paper360º. | $1.5M / Pre-Seed / Dec 06, 2023 | ||
| Spera is an identity security posture management platform that acts as a force multiplier for identity teams - helping detect, prioritize, and remediate identity-driven breaches. | $10M / Seed / Mar 29, 2023 | ||
| We help online businesses grow with Our best marketing tips and insights. We provide content on digital marketing tools, software, and online marketing education, All in one place | $195K / Seed / Jun 30, 2022 | ||
| U22 is a media streaming platform. | $30K / Seed / Jun 12, 2022 | ||
| we help coaches, course creators, and trainers to build an online coaching business | $577.9K / Seed / Jun 03, 2022 | ||
| Founded in 2009, we have built industry changing technology solutions, including award winning mobile apps and chat applications that transform the digital guest experience. Millions of users around the globe use our technology as guests of the world’s most luxurious hotels and brands. | Corporate Round / Mar 23, 2022 | ||
| Lessonly is a simple learning management software that helps teams learn, practice and do better work. They are used by over 3 million learners at more than 1,000 leading companies including Trunk Club, Ibotta, U.S. Cellular, and Jostens to share knowledge and reinforce best practices. Lessonly increases productivity, cuts onboarding time, raisesCSAT scores. Other features include easy-to-use lesson creation, analytics to track impact, & coaching functionality to give feedback at scale.Lessonly enables busy teams to get on the same page, stay ahead of change, and deliver amazing experiences to customers and prospects. It allows users to build, share and track training materials and activity from a singular interface.Lessonly was founded in 2012 and is based in Indianapolis, Indiana, United States. | $15M / Series C / Mar 26, 2020 | ||
| See all 15 investments → | |||
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FAQ
What does Zendesk invest in?
Zendesk invests primarily in Software, Information Technology and Customer Service startups, most often at Seed and Pre-Seed stage. Most of the 15 investments tracked by Shizune back companies in United States. The Investment Focus section breaks down every industry, stage and country in the portfolio.
What is Zendesk's check size?
Zendesk typically joins rounds of $30k–$10M at Seed, $800k–$1.5M at Pre-Seed and $15M–$50M at Series C. These ranges are 10th–90th percentile round sizes calculated from confirmed public funding rounds, so they are a realistic guide to the rounds Zendesk participates in.
How do I contact Zendesk?
Public channels for Zendesk include LinkedIn, X (Twitter) and the website linked on this profile. For a verified work email and phone number, create a free Shizune account — contact data is searched across 20+ sources and validated before delivery, so your outreach lands in the right inbox.
Who are the partners at Zendesk?
The team at Zendesk includes Adrian McDermott (CTO), Bikram Mazumdar (Vice President of Asia) and Elizabeth Nelson (Member of Board of Directors), among 16 team members tracked by Shizune. The Team section lists each member with their title, investment count and links.
Is Shizune's investor data accurate?
Yes — every stat on this profile is calculated from confirmed public funding rounds monitored across hundreds of sources since 2020. This profile was last refreshed in Sep 2026 and is updated monthly. Spotted something off? Use the “Suggest an edit” link near the top of the page.
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