Rachel Slade
Chief Customer Experience Officer @ National Australia Bank
Melbourne, Australia
Rachel Slade is a startup investor at National Australia Bank in Melbourne. Rachel was appointed to the role of Chief Customer Experience Officer in October 2018. Previously, Rachel was Executive General Manager Deposits and Transaction Services, leading the development of products and payments solutions for retail, business and corporate and institutional customers.Rachel joined NAB from Westpac at the start of 2017,where for more than 10 years she held a number of senior executive roles including leading the global transactional services business and the customer-led transformation in the retail and business bank.Prior to joining Westpac, Rachel worked as a financial services strategy consultant with Andersen Consulting.Throughout her career in both consulting and banking Rachel has focused on creating and executing successful strategies to drive business transformation. In addition to her role at NAB, Rachel serves as a director on the Board of Flourish Australia and the New Payments Platform.Rachel holds a Bachelor of Economics (Hons) from Macquarie University, is a graduate of the Australian Institute of Company Directors and a graduate of the Harvard Business School’s Women’s Leadership Program.
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About National Australia Bank
National Australia Bank provides financial services to individuals and businesses in Australia, New Zealand, Asia, the United States, and the United Kingdom. It operates through Consumer Banking and Wealth, Business and Private Banking, Corporate and Institutional Banking, and New Zealand Banking segments. National Australia Bank acceptstransaction accounts, savings accounts, term deposits, and deposit accounts; and specialized accounts, such as foreign currency, business interest, statutory trust, community free saver, and farm management accounts. It also provides home loans; personal loans; agribusiness loans; business market and option loans; agribusiness loans; equipment and vehicle loans; debtor, invoice, and trade finance; and documentary trade, as well as business overdrafts and bank guarantees. Moreover, National Australia Bank offers insurance products consisting of car, home and content, landlord, travel, life, and injury insurance products; and pension, superannuation, self-managed super funds, and financial planning and advisory services. Further, it provides investment products; credit, debit, and business cards; payments and merchant services; travel services; online banking services; small business services; and international and foreign exchange solutions. National Australian Bank operated through a network of 719 branches and business banking centers, and 2,695 ATMs as of September 30, 2017. It began operation in 1982, with its headquarters in Adelaide in Australia.
National Australia Bank Contacts
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Andrew Thorburn
Managing Director & Group Chief Executive Officer
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Angela Mentis
Managing Director And Ceo Of Bnz
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Anthony Healy
Chief Customer Officer, Business & Private Banking
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David Gall
Chief Customer Officer, Corporate & Institutional Banking
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Rachel Slade
Chief Customer Experience Officer
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