# CFI Group

> CFI Group is a VC fund in Ann Arbor backing Analytics and Customer Service. See 1 investments, check sizes, portfolio and contact details. Updated Aug 2026.

- Type: VC Fund
- Location: Ann Arbor, United States
- Total investments: 1
- Last investment: Apr 2007
- Lead investor: 0%
- Last updated: Aug 2026
- LinkedIn: https://www.linkedin.com/company/cfi-group
- X (Twitter): https://twitter.com/cfigroup
- Website: http://cfigroup.com/
- Facebook: https://www.facebook.com/pages/CFI-Group/147988561879094

CFI Group (www.cfigroup.com) is a global leader in Customer Experience Management (CEM) solutions. Founded in 1988, CFI Group provides a technology platform that leverages the methodology of the American Customer Satisfaction Index (ACSI). This platform allows organizations to measure key satisfaction drivers across multiple channels, predictfuture behavior and increase the value of customer relationships, thereby improving financial performance.

## Contacts

5 contacts available for CFI Group. Shizune tracks 4 team members at CFI Group. Sign up free to unlock them: https://app.shizune.co/sign-up/investor-profiles/find-team-emails/cfi-group?utm_source=investor_profile

## Investment focus

### Industry

| Industry | Investments | Share |
| --- | --- | --- |
| Analytics | 1 | 100% |
| Customer Service | 1 | 100% |
| Loyalty Programs | 1 | 100% |

## Team

| Name | Title | Investments | Profile |
| --- | --- | --- | --- |
| Claes Fornell | Chairman; Founder | 0 | https://shizune.co/investors/profile/claes-fornell |
| John Cattier | CFO | 0 | https://shizune.co/investors/profile/john-cattier |
| Michael Ryan | Co-Founder & Program Director | 0 | https://shizune.co/investors/profile/michael-ryan-72e9 |
| Sheri Petras | Partner/CEO | 0 | https://shizune.co/investors/profile/sheri-petras |

## Investments

| Company | Description | Amount | Stage | Date | Website |
| --- | --- | --- | --- | --- | --- |
| ForeSee | Founded in 2001, ForeSee is the pioneering leader in Voice of Customer (VOC) solutions. Armed with the ForeSee CX Suite, more than 2,000 companies worldwide -- in retail, government, financial services, healthcare, consumer packaged goods, and other industries -- have transformed their VOC programs into a strategic and rigorous businessdiscipline that delivers economic impact. Only ForeSee offers a multi-patented algorithmic approach to customer experience measurement, access to an unmatched 150 million benchmarked experiences, and actionable insights from a team of 200 expert analysts that give certainty to CX improvements. A subsidiary of Answers Corporation, ForeSee is headquartered in Ann Arbor, MI and has offices in Mountain View, New York, St. Louis, Cleveland, Vancouver, and London. For more information, visit www.foresee.com. | $20M |  | Apr 04, 2007 |  |

1 of 1 investments shown.

## Co-investors
- [Investor Growth Capital Limited](https://shizune.co/investors/profile/investor-growth-capital) — VC Fund, 1 deal together
- [Updata Partners](https://shizune.co/investors/profile/updata-partners) — VC Fund, 1 deal together

## Similar investors

### Similar stage
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- [HTGF (High-Tech Gruenderfonds)](https://shizune.co/investors/profile/high-tech-gr%C3%BCnderfonds) — VC Fund

## FAQ

### What does CFI Group invest in?

CFI Group invests primarily in Analytics, Customer Service and Loyalty Programs startups, most often at Funding Round stage. Most of the 1 investments tracked by Shizune back companies in United States. The Investment Focus section breaks down every industry, stage and country in the portfolio.

### How do I contact CFI Group?

Public channels for CFI Group include LinkedIn, X (Twitter) and the website linked on this profile. For a verified work email and phone number, create a free Shizune account — contact data is searched across 20+ sources and validated before delivery, so your outreach lands in the right inbox.

### Who are the partners at CFI Group?

The team at CFI Group includes Claes Fornell (Chairman; Founder), John Cattier (CFO) and Michael Ryan (Co-Founder & Program Director). The Team section lists each member with their title, investment count and links.

### Is Shizune's investor data accurate?

Yes — every stat on this profile is calculated from confirmed public funding rounds monitored across hundreds of sources since 2020. This profile was last refreshed in Aug 2026 and is updated monthly. Spotted something off? Use the “Suggest an edit” link near the top of the page.

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